CareER Disability Inclusion Index

What is CareER Disability Inclusion Index?

CareER Disability Inclusion Index (CareER DII) is an award-winning framework and assessment tool (similar to an audit) developed in Hong Kong by people with disabilities for the private sector to identify barriers and build a roadmap of measurable and tangible actions towards disability inclusion using a systematic approach.

In recent years, CareER saw a rising demand for employers to enhance their internal environment and a structured framework of disability inclusion strategies to meet standards of Environmental, Social, Governance (“ESG”). Many countries, including Australia, Canada, India, Singapore, UK, and the US, have developed various assessment tools and indices for this purpose to support employment for people with disabilities.

Combining experience from overseas countries and CareER’s own working experience with local employers and talent pool in the past decade, CareER DII was developed by our team in 2021 as Hong Kong’s first and only localised index framework to support corporations on disability inclusion.

Internationally-Recognised and Award-Winning Methodology

CareER DII uses a data-driven, evidence-based approach to measure and identify potential barriers hindering a company’s success and readiness to provide equal opportunities and hire people with disabilities. Our methodology systematically transforms a business’s internal and external environment, hence CareER was awarded the United Nation-affiliated Zero Project award for a second time in 2025 for our innovative approach to transforming businesses and supporting employment for people with disabilities.

CareER DII also shows promising results after initial testing with our regional employer partners in assessing their APAC offices’ inclusiveness, with the flexibility and adaptability for regional expansion.

Why disability inclusion matter?

Many people may take disability inclusion as a social responsibility but are unaware of its business benefits. Take a look at how practising disability inclusion benefits your businesses:

• Boost innovation: A more diverse and inclusive workplace encourages ideas and perspectives exchange among people from different backgrounds. Having more understanding of different user groups also makes developing products and/or services for a wide range of customers easier

• Conscious Branding: Customers pay more attention to a brand’s social responsibility nowadays thanks to the growing trend of ethical consumerism. Being a more disability-inclusive employer means getting more respect from these customers and a gain in business loyalty

• Grow your market: Almost 1 in every 10 people in Hong Kong identified themselves as living with a disability. The need for accessible physical and digital environments is essential for these users to access your products and/or services, meaning a great opportunity for growing business in a new, untapped market

These are just a few examples of how being disability inclusive can help your business. Check out the CareER DII framework to explore more!

How may CareER DII support different stakeholders?

CareER DII aims to provide references and assistance to various stakeholders in society:

For Community and Government

• To promote an open, inclusive and accessible working environment for all persons with disabilities and SEN (not only focusing on tertiary-educated population)
• Serve as a data-driven and evidence-based reference to the Rehabilitation Advisory Committee of the HK Government
• Support the government in designing policies that can better support people with disabilities in the workplace

For Employers

• Provide structured business studies on disability inclusion strategies
• Formulate sustainable plans and operation tips to promote disability inclusion in your business
• Learn inclusive best practices from and identify areas of improvement

Sponsors and Partners

Since 2021, CareER DII has been supported by the following donors, partners and organisations.

A special thank you to Deloitte and HKEX Foundation for being our Knowledge and Strategic Partners during our launch!

Award-Winning Framework

CareER DII consists of a total of 9 (8+1) sections with 40 questions in total:

1. Organisational Policies and Structure
2. Civic and Community Engagement
3. Products and Services
4. Supply Chain and Procurement
5. Recruitment
6. Staff Engagement and Retention
7. Accommodation and Adjustment
8. Accessibility
9. Open-Ended Questions

To learn more about CareER DII, simply fill out the CareER Employer Intake Form or contact us at dii@career.org.hk.